Terms & Conditions

All sales are undertaken by OptiGrind Limited, 38 Britannia Road, Poole, BH14 8BB, England.

All USA and Canada sales are dispatched through Cindy Drozda, from Boulder, CO.  All other sales will be dispatched through our Europena manufacturing base and are subject to manufacturing.

Please do not hesitate to contact OptiGrind on info@OptiGrind.com, should you have any queries.

Payment: We accept payment by Visa Credit, MasterCard, Visa Debit, Debit MasterCard and Maestro.

Execution of order: The order will be despatched within 7 days of the funds clearing our account.  Please note credit cards will take longer than debit cards to clear.  If any item is required more urgently please contact info@OptiGrind.com.

If you have ordered from Austria by special arrangement, please note that your order is being dispatched from our European manufacturer and there may up to 4 weeks lead time in preparation of your order. However during busy periods, we will contact you with an estimated dispatch date and keep you up to date on the progress of your order bi-weekly.

If you have ordered for a US or Canada delivery, then we aim to confirm within a week that your item is in stock and will be dispatched from our partner in Boulder CO. If your item is not in stock in Boulder CO, then we will confirm availability from our European manufacturer.

Returns Policy: If you are not satisfied with our product, please inform us of the reason within one week of delivery and we will contact you to discuss options for replacement or refund.  All returns will result in a $15 administration charge, along with any costs associated with the original shipping which are not refundable.  If you receive any special offers, including free of charge shipping, then the cost of our current shipping charges will be deducted from any refund due.

On receipt of our return acceptance you will be provided with a return address.

Delivery: Shipments can only be made to the United States of America and Canada. All other orders are special arrangement.  Please contact info@OptiGrind.com to confirm availability and delivery.

Our standard delivery cost is $20 per shipment to the US and $50 per shipment to Canada, but subject to order quanitities.  Shipments may be combined, however large shipments may results in an increased delivery cost.  Please contact info@Optigrind.com should you have any queries.

Liability: Our customers are reminded to observe all safety regulations and good work practices, particularly with regard to using a grinding tool. Use wheel guards and protective eye wear. We cannot be held liable for any damages to goods or people.

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